Max Life Insurance Company Limited | Manager – MIS | gurugram

3 weeks ago


gurugram, India Max Life Insurance Company Limited Full time

JOB SUMMARY:

Responsible for Reporting/Dashboards in Distribution/Sales patch of BPMA.

Responsible for driving automation of reports through Python/Power BI/SQL/VBA etc.


KEY RESPONSIBILITIES:

Publish MIS for monitoring performance

Data Retrieval & Collation from Cross functional teams & IT

Publish accurate and timely MIS for channels / key relationships & other Functions.

Gather, Analyze, and compile data needed to identify trends and patterns, then make recommendations for business actions.

Quality Assurance & Compliance of MIS reporting system and collation of data inputs

Conceptualize and Design Templates for New dashboard/ reports along with customer under the Performance Management framework

Adhering to agreed TAT and accuracy of the data request

To consistently & accurately populate various dashboards as per plan & fulfill adhoc requirement

Manage queries within TAT, improve CSAT score and take actions to reduce queries

Deep knowledge of Domain and each KPI

Efficient and smooth Stake holder management

Make leaders in your team

Data Analysis

Data analytics for Management support and decision making

Provide quality trend analysis for management decision-making

Suggest corrective measures/new means to manage outages

Handle Ad-hoc analysis requirements for the senior management team.

Automation

Reduce workload of existing reports via automation

Optimize current bandwidth & increase efficiency

Adopt New tool / technologies


MEASURES OF SUCCESS:

Consistency & Timeliness as per plan for Dashboard publishing

Quality of Dashboards / reports conceptualized under Performance framework

Work as per defined timelines

IVOC and CSAT scores; Customer Engagement and Feedback

Coordination and Relationship within and outside the function

Value addition and efficiency upliftment

Supervisor & stakeholder management and their feedback

Team management & upliftment


DESIRED QUALIFICATIONS AND EXPERIENCE:

3 - 4 years of relevant experience

Graduate/PG

Good communication skills

Good analytical skills with ability to collate and analyze large amount of data learning agility

Understanding of MS-Access / Advance Excel

Knowledge of Macros, VB/SQL, Python is required (Power BI or any visualization tool would be added advantage)



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