Optimizing Call Centre Operations

2 weeks ago


surat, India beBeeWorkforce Full time

Job TitleWe are seeking an experienced Workforce Management (WFM) Engineer to join our expanding team in India.This role involves leading the end-to-end implementation of WFM, Data Prediction Analytics (DPA), and Speech Analytics solutions.The successful candidate will collaborate with cross-functional teams to ensure solutions align with business goals and objectives.Key responsibilities include designing and maintaining forecasting, scheduling, and real-time adherence models within WFM.Additionally, they will configure and fine-tune DPA and Speech Analytics to capture actionable insights and provide technical support and system administration for Verint applications.Required Skills and QualificationsProven hands-on experience implementing and supporting WFM, DPA, and Speech Analytics solutions.A strong understanding of workforce planning, call centre operations, and process optimization is essential.Experience with system integrations, data feeds, and reporting within the WFM ecosystem is required.Verint Cloud Certified (VCS) is a must-have qualification.


  • Service Engineer

    2 weeks ago


    Surat, Gujarat, India Field Operations Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    **Location: Surat, Gujarat, IndiaJob ID:83573**We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute...

  • Jio Centre Manager

    5 days ago


    Surat, India Jio Full time

    We at Reliance Jio are currently hiring for Jio Centre Manager in location in Gujarat (Veraval, Dabhoi, Vadodara)The eligible candidate should meet the following parameters:10-15 years of experience (majorly in Telecom Industry)Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.Major Job Responsibilities:1. Responsible to ensure...

  • Jio Centre Manager

    6 days ago


    Surat, India Jio Full time

    We at Reliance Jio are currently hiring for Jio Centre Manager in location in Gujarat (Veraval, Dabhoi, Vadodara)The eligible candidate should meet the following parameters:10-15 years of experience (majorly in Telecom Industry)Education: Graduation degree in any discipline, Post-Graduation, MBA preferred.Major Job Responsibilities:1. Responsible to ensure...

  • Centre Head

    2 weeks ago


    Surat, Gujarat, India Toprankers Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About ToprankersToprankers is India's most preferred digital learning platform for careers beyond engineering and medicine. With a mission to "unlock every learner's true potential", we provide curated learning experiences across domains like Law, Management, Design, Judiciary, and more. Through our brands such as Judiciary Gold, Creative Edge, Supergrads,...

  • Call Operator

    1 week ago


    Surat, India Kriyan Jewellery Full time

    Female Cadidate Only Existing Client management, Cold Calling and Lead Generation. Effectively perform outbound calls to target prospects in defined geographies Focused on achieving/ exceeding daily/ weekly/monthly targets defined for self and team. Pay: ₹10,000.00 - ₹12,000.00 per month Ability to commute/relocate: - Surat - 395002, Gujarat:...

  • Centre Team Leader

    5 days ago


    surat, India beBeeLeadership Full time

    Job OpportunitySeeking a highly skilled professional for the role of Centre Manager in Surat, Gujarat.Must have 10-15 years of experience primarily in the Telecom Industry.Hold a graduation degree in any discipline and possess an MBA if possible.Maximize sales and customer acquisition performance.Optimize operational efficiency and productivity of the...


  • Greater Surat Area, India Aviation Indeed™️ Full time

    Job descriptionJob Opportunity: Airline Contact Centre AssociateLocation: Ahmedabad, Gujarat Key Responsibilities:Respond professionally to customer queries via calls.Sell, up-sell & cross-sell airline products and services.Handle inbound calls, provide accurate information & timely updates.Create/amend reservations, issue/reissue tickets, provide fare...


  • Surat, India votiko solution pvt ltd Full time

    Unlock Endless Opportunities: Votiko Solutions Encourages You to Propel Your Career Forward! Realize your potential with Votiko Solutions Private Limited as we unveil thrilling positions for Call Center Executives in our dynamic international BPO framework. Position: Call Center Executives Company: Votiko Solutions Private Limited Type: International BPO...


  • Surat, India Actual Web Solution Full time

    get extra earning opportunity in your free time.we are providing home base data entry work.just simple typing workagreement will be given to the client.training will be provided.100% support before and during the work.payout given in 2 days...if you are interested then contact us for more details.Experience 0 - 1 Years No. of Openings 13 Education 12th Pass,...

  • Call Center Manager

    2 weeks ago


    Surat, Gujarat, India DISHHA STAFFING SERVICES PVT LTD Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Position: Call Center Head Retail PharmacyLocation: Surat, GujaratExperience: 815 Years (preferably in healthcare or retail pharmacy call centers)Role Overview:The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and...