Airline Contact Centre Agent

4 days ago

Greater Surat Area, India Aviation Indeed™️ Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job description

Job Opportunity: Airline Contact Centre Associate

Location: Ahmedabad, Gujarat

Key Responsibilities:

  • Respond professionally to customer queries via calls.
  • Sell, up-sell & cross-sell airline products and services.
  • Handle inbound calls, provide accurate information & timely updates.
  • Create/amend reservations, issue/reissue tickets, provide fare quotes.
  • Process refunds accurately and on time.
  • Ensure compliance with company policies and service quality standards.

Qualifications & Experience:

  • Minimum High School qualification with 2+ years of experience in:
  • Airline reservation & ticketing
  • Airport check-in operations
  • Contact/call center roles
  • Amadeus GDS proficiency – Mandatory
  • IATA / Airline Basic Tariff certification – Preferred
  • Computer literate with strong typing & system navigation skills

Skills & Competencies:

  • Excellent spoken & written English
  • Strong listening, comprehension & communication skills
  • Customer-focused, polite & service-oriented
  • Ability to work under pressure & handle high call volumes
  • Flexible for rotational shifts

If you're passionate about aviation and customer service, we'd love to connect with you

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