Guest Experience Specialist

7 days ago

Malappuram, India beBeeCustomer Full time

Job Title: Guest Experience SpecialistWe are seeking a highly skilled Guest Experience Specialist to support our organization in providing exceptional service to our guests.This is a remote position based in India, requiring outstanding communication skills and a commitment to delivering memorable guest experiences.Key Responsibilities:Process refund requests and resolve billing discrepancies in accordance with company policies, ensuring full compliance with regulatory requirements.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening, maintaining a customer-centric approach.Provide personalized recommendations for local attractions, dining, and experiences to enhance guest satisfaction and loyalty.Identify opportunities to improve reservation processes and guest experience, driving continuous improvement initiatives.Required Skills and Qualifications:Fluent spoken English with clear voice and US accent familiarity (mandatory).Excellent communication skills and a customer-first approach, with the ability to build strong relationships with guests and colleagues alike.Experience using reservation software and Property Management System tools, with a proven track record of proficiency.Strong organizational and multitasking abilities, with the capacity to manage multiple tasks and priorities effectively.A proactive problem-solving mindset, with a focus on delivering solutions that meet or exceed guest expectations.

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