Helpful Customer Support Specialist

4 days ago


tiruchirappalli, India beBeeCustomerSupport Full time

Job OverviewThe Customer Service Advocate plays a pivotal role in delivering exceptional customer experiences by providing timely support, resolving issues, and ensuring complete satisfaction.This entails:Responding to customer inquiries through various channels in a prompt and professional manner.Offering accurate information regarding products, services, and policies, while maintaining a high level of professionalism.Key Responsibilities include:Identifying customer needs and providing suitable resolutions that meet their expectations.Escalating complex issues to supervisors or technical teams when necessary.Ensuring seamless resolution of customer issues and following up with customers as needed.Additionally, the representative will be responsible for:Maintaining detailed records of customer interactions within CRM systems.Updating customer accounts, processing orders, returns, or requests in a timely manner.Generating daily/weekly reports as required.Qualifications include:Staying updated on company products, services, and new launches to provide informed support.Communicating company policies clearly and effectively to customers.


  • Customer Support

    4 days ago


    tiruchirappalli, India beBeeCustomerSupport Full time

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