Service Development Head

17 hours ago

bangalore, India MSI Services Pvt Ltd Full time

Service Development Head - MSI Services India Pvt Ltd - Bangalore


MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India.


Job Summary:


  • Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization.
  • Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions.
  • Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration.
  • Skilled in building high-performance cultures, managing global teams, and implementing scalable processes.
  • Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments.


Qualifications & Experience:


  • 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
  • Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
  • Proven experience in building, scaling, and transforming shared services or global capability centers.
  • Experience in stakeholder management, preferably with US-based teams and leaders.
  • Strong business acumen with an ability to influence and drive results across geographies.
  • Excellent leadership, communication, and conflict resolution skills.
  • Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred.


Preferred Attributes:


  • Experience managing teams across multiple shifts, including night operations.
  • Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools).
  • Demonstrated ability to operate at both strategic and tactical levels.
  • High resilience, problem-solving ability, and decisiveness in ambiguous environments.
  • US visa and travel history to US / CAN or other GCCs in Europe

  • Service Development Head

    1 day ago

    Bangalore, India MSI Services Pvt Ltd Full time

    Service Development Head - MSI Services India Pvt Ltd - Bangalore MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic...

  • Head of Business Development

    15 hours ago

    bangalore, India ClifyX Full time

    Job Title: Head of Sales / Vice President – US IT Staffing & IT ServicesLocation: Mumbai / RemoteExperience: 15+ years in sales leadership within the US IT staffing & IT services industryOverviewWe are seeking a dynamic and visionary Head of Sales / Vice President to lead our US IT Staffing & IT Services division. This executive role focuses on driving...

  • Delivery Head

    1 day ago

    Bangalore, India Live Connections Full time

    Immediately - Oracle Delivery Head. Position : Oracle Delivery Head Location : Bangalore Experience : 22+ years Team Size : Led 500+ members Domain : Tech Services / Consulting (Big 4 preferred) Compensation : Up to ₹1.5 Crores (including variable pay) Role Requirements : Proven leadership as a strong practice and delivery...

  • Head of Sales

    1 day ago

    Bangalore, India Nous Infosystems Full time

    Sales Head- India(GCC) About Nous Nous Infosystems is a CMMI® Level 5 and ISO 9001:2000 certified global information Technology Company with expertise in providing quality software solutions and IT-enabled support services to a wide range of industries. Nous was incorporated in 1996 with the mission of providing the highest quality software...

  • Head of Business Development

    1 day ago

    Bangalore, India Royaloak Incorporation Pvt. Ltd. Full time

    Job Title: Head - Business Development Location: Bangalore Department: Business Development Experience: 15 years and above Job Summary: We are seeking an experienced and driven Head of Business Development with a strong background in property acquisition for large-format retail stores. The ideal candidate should have a proven track record...

  • Head of Business Development

    14 hours ago

    bangalore, India Royaloak Incorporation Pvt. Ltd. Full time

    Job Title: Head - Business DevelopmentLocation: BangaloreDepartment: Business DevelopmentExperience: 15 years and aboveJob Summary:We are seeking an experienced and driven Head of Business Development with a strong background in property acquisition for large-format retail stores. The ideal candidate should have a proven track record of identifying,...

  • Center Head

    1 day ago

    Bangalore, India VLCC Full time

    Position: Centre Head – Clinics (Females Only) Locations: Bengaluru (10 Openings) Department: Operations – Clinics Reporting To: Regional Business Head Experience: 6–10 years (at least 3 years in a leadership role) Compensation: Best in Industry Role Overview The Clinic Centre Head is accountable for the overall performance...

  • Center Head

    17 hours ago

    bangalore, India VLCC Full time

    Position: Centre Head – Clinics (Females Only)Locations: Bengaluru (10 Openings)Department: Operations – ClinicsReporting To: Regional Business HeadExperience: 6–10 years (at least 3 years in a leadership role)Compensation: Best in IndustryRole OverviewThe Clinic Centre Head is accountable for the overall performance of the clinic – owning revenue,...

  • Head of Sales

    15 hours ago

    bangalore, India Nous Infosystems Full time

    Sales Head- India(GCC)About NousNous Infosystems is a CMMI® Level 5 and ISO 9001:2000 certified global information Technology Company with expertise in providing quality software solutions and IT-enabled support services to a wide range of industries. Nous was incorporated in 1996 with the mission of providing the highest quality software development...

  • Head of Training Services

    1 day ago

    Bangalore, India Pysé Full time

    Job Description – EV Operations & Service Associate Location: Bangalore, India (base) with frequent travel to UAE (Dubai) and other deployment sites Experience: 3–4 years | Full-time | Vehicle Operations & Maintenance Role Electric Vehicles, Mobility, Automotive Engineering Fleet Operations, Vehicle Servicing, Field Implementation &##We are a...