IT Support Team Lead

1 week ago

agra, India beBeeSupport Full time

Service Desk Lead RoleThe successful candidate will be responsible for handling Level 2 issues reported with the helpdesk. This includes receiving calls, emails and web-tickets from end-users and other agency service desks/help desks, creating incident tickets or service request tickets, logging all pertinent information, and providing initial assessment of categorization and prioritization for reported incidents and service requests.Initial Support: Provide initial support targeting a higher level of first contact resolution.Escalation: Ensure incidents and service requests are properly escalated and assigned to appropriate support groups, and perform hierarchical escalation to Service Management and Incident Management.Communication: Provide communication to end-users concerning the status of incidents, service requests, and changes, and compile data through incident entry for management information and reporting.Continuous Improvement: Provide input to Service Management regarding continuous improvement opportunities, and cooperate with internal and external support teams to redirect incidents properly.

  • Customer Support Team Lead

    4 days ago

    Agra, India Everstylish Full time

    About Everstylish Everstylish is a fashion company based in Gurugram that brings the latest fashion of the best quality at affordable prices. Everstylish aims to bring a smile to customers' faces with every package. The company believes that fashion is a way to make individuals feel beautiful and confident and strives to spread happiness every day....

  • Delivery Team Lead

    2 days ago

    agra, India beBeeDelivery Full time

    The position of Team Leader is available in our organization.Job Description:The successful candidate will be responsible for leading the NDR team, maximizing delivery success rate and reducing Return to Origin (RTO).This role plays a significant impact on revenue protection and overall operational efficiency.Manage daily Non-Delivery Report (NDR) operations...

  • High-Impact Support Team Leader

    1 week ago

    agra, India beBeeCustomerSupport Full time

    Senior Support Operations ManagerThis role is designed for highly skilled individuals who can drive meaningful support initiatives and empower team members to deliver exceptional results.Main Responsibilities:Support Operations Management: Oversee day-to-day support operations, ensuring efficient inquiry triage, onboarding, and platform troubleshootingTeam...

  • IT Operations Team Lead

    6 days ago

    agra, India beBeeService Full time

    Service Desk ManagerWe are seeking a proactive IT Service Desk professional to oversee and coordinate our overseas operations.This role involves hands-on ticket management, smart routing, and team leadership to ensure timely, efficient, and customer-focused IT support.Ticket Management: Record and log incoming tickets in the ITSM/ticketing system.Queue...

  • Team Lead

    6 days ago

    agra, India beBeeLeadership Full time

    Job OverviewOur team requires a skilled leader to oversee and analyze performance metrics, making informed decisions to drive success.The ideal candidate will provide expert coaching and constructive feedback to team members, fostering customer satisfaction through effective management.This role involves taking ownership of customer service and escalation...

  • Sales Team Lead

    2 weeks ago

    Agra, India Paytm Full time

    About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.About...

  • Team Director

    6 days ago

    agra, India beBeeLeadership Full time

    Job Opportunity: Team LeaderAs a senior team member, you will take charge of leading, mentoring, and supporting a diverse team of engineers across various shifts. You will set priorities, distribute tasks, and ensure an optimal workload balance within the team.Leadership Skills: Provide guidance, support, and motivation to your team members.Task...

  • Technical Support Specialist

    1 week ago

    agra, India beBeeCustomer Full time

    Service Desk LeadWe are seeking a highly skilled Service Desk Lead to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

  • Technical Team Director

    1 week ago

    agra, India beBeeLeadership Full time

    Job Overview:The Team Lead/Project Manager position is responsible for overseeing a team involved in Robotics Data Collection, Annotation, Labeling, and LLM Team Management. The ideal candidate will have proven experience leading and managing teams in technical or engineering environments.Main Responsibilities:Oversight of the teamProject managementTeam...

  • Technical Support Professional

    1 week ago

    agra, India beBeeTechnical Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to customers.Key Responsibilities:Responding to customer incidents through preliminary assessments, debugging, and tracking until resolution.Supporting cloud...