Senior Team Coordinator

3 days ago


nellore, India beBeeCustomerService Full time

Job Overview:The role of Senior Team Coordinator requires a seasoned professional with strong leadership and team management skills. With 2+ years of experience in a call center environment, the successful candidate will drive data analysis, informed decision-making, and effective coaching and feedback to subordinates.Manage team performance by regularly meeting with clients to monitor progress and address any challenges.Deliver exceptional customer service and provide timely escalation when needed, ensuring seamless issue resolution.Analyze performance data, develop targeted action plans, and oversee execution to guarantee goal attainment.Facilitate training sessions to enhance associate technical and communication skills, driving business growth and improvement.Key Responsibilities:Direct team performance and develop customized action plans to achieve goals.Provide constructive feedback and coaching to team members to ensure individual and team success.Assume ownership of customer service and promptly escalate issues when required.Hold regular check-in meetings with clients to share insights, trends, and developments within the team.



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