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Head of Information Technology

2 months ago

bangalore, India Career Stone Consultant Full time

We are looking for 30% IT Infrastructure and 70% Business Applications

Interested candidates can share Resume at shikha@careerstone.in

Job Title – GM IT Department - IT
Reporting to: MD Location: Bangalore
Objective:
Lead information technology function of a rapidly growing, Indian FMCG company into food
segment.
• Support forthcoming IT projects aligned with the business strategy.
• Manage the current applications and IT infrastructure of the organization and look out for
optimization opportunities.
• Manage an IT organization which can support the multiple stakeholders including sales team /
distributors / retailers / e-commerce teams.
• Suggest changes in IT policies, procedures, security & governance mechanism in the
company; Drive seamless operation & effective maintenance of enterprise architect,
applications, and infrastructure while securing enterprise from security threats.
Roles and Responsibilities:
1. Financial Responsibilities
• Formulate the IT budget for the company, discuss and seek approval from the finance and
management team
• Track and ensure IT budget adherence at the company level; Timely report and address
budget overruns if any
2. Business Applications
• Understand the business needs in terms of new applications, solutions and tools which will
help in terms of cost reduction, process improvements and better customer experience.
• Support Mobility solution for sales team, look out the possibility of Distributor management
system for distributors, Retailer application, BI tool for MIS reporting, AI Chabot for retailers.
• Support Oracle Netsuite ERP’s existing implementation and suggest changes in terms of
modules to be implemented.
• Support existing HR software and implement new modules of HRMS.
• Oversee project implementation and ensure adherence to timelines, budgets and quality; Act
as an escalation point in case of project deadlocks and ensure timely resolution of issues
• Track and report on project status at identified critical milestones
i. Mutually discuss and resolve issues, evaluate partner performance and
undertake actions for seamless project delivery
• Continuously scan changing IT landscape and share best practices relevant to Company;
assess the latest technological advancements and drive new technology IT projects and
initiatives at the company in consultation with management team, while proactively meeting
business requirements.
3. IT Operations Excellence
• Implement a robust IT operating and service delivery model that will guide the company’s IT
function in line with best practises in the industry.
• Drive development / up-gradation of IT systems, procedures & processes to cater to evolving
company needs and enhancing effectiveness and efficiency of operations; Identify and sign
Contract / MOU with Infrastructure, Application & Security Partners for company-specific
requests/ tools
• Maintain an oversight of effective deployment of IT assets, systems, procedures and processes
with respect to consistency, reliability and effectiveness.
o Monitor the validity of infrastructure, applications and systems licenses and ensure
timely renewal
4. Partner Management
• Identify and establish strategic partnerships with the IT vendors.
• Strategically negotiate with partners for best cost for the projects

• Oversee and periodically review partner performance and service levels at the established
SLAs; Address or escalate non-compliances if any.
5. IT infrastructure, Security, Risk Management and Governance
• Manage the existing IT infrastructure of the company and suggest any changes required.
• Drive adherence to IT security and governance framework, policies and guidelines
o Oversee compliance and ensure prompt resolution of non-compliances / security
incidences
o Oversee establishment of IT security architecture and ensure integration of OT
security with overall security architecture
• Ensure robust implementation of guidelines and protocols for security, privacy, and data
protection controls; Oversee running of information security, privacy and data protection
controls (people/ process/ technology) to adequately mitigate security risks; Address security
incidences and escalate issues when appropriate
6. Customer Satisfaction
• Ensure customer feedback collection for the IT services and solutions; Analyse customer
satisfaction levels and discuss new strategies with the management to improve customer
satisfaction levels based on feedback received
• Oversee initiatives raising awareness about IT services and solutions and communicating its
value contribution to the business.
• Ensure that end customers feedbacks are taken and acted upon in IT applications.
7. People Management
• Drive a collaborative and a high performance driven culture – Set goals, review performance
and provide feedback so as to ensure a motivated and committed team
• Drive team engagement & collaborative workplace initiatives.
Educational Qualification:
• Bachelor’s degree in computer science or a related discipline
o Higher Degree in relevant field (Computer Science or related, Business management)
Experiences:
• Minimum 10+ years of work experience with 4-5 years minimum in the similar role, played a
key role in project implementations in a large/ mid-sized FMCG Organization
• Experience in handling program management with business –wide change impact and
managing IT technology project life cycle
• Experience of dealing with multiple stakeholders (Internal / External) and multitude of users
• Active experience of managing sizeable teams (> 3)
• Experience of handling business application rollouts, services / project of multi-dimensional
nature and high complexity of services
• Exposure to:
o Oracle or SAP S/4 HANA rollouts is preferred.
o Managing Network, Infrastructure and IT Systems & Assets
• Exposure to cyber security and IT risk management verticals
• Preferable to have worked with technology Giants – AWS, SAP, Microsoft, IBM, Oracle
• Preferable to have worked in related industries – Pharma, FMCD or Process Manufacturing