Head of Information Technology

2 months ago

bangalore, India Career Stone Consultant Full time

We are looking for 30% IT Infrastructure and 70% Business Applications


Interested candidates can share Resume at shikha@careerstone.in



Job Title – GM IT Department - IT

Reporting to: MD Location: Bangalore

Objective:

Lead information technology function of a rapidly growing, Indian FMCG company into food

segment.

• Support forthcoming IT projects aligned with the business strategy.

• Manage the current applications and IT infrastructure of the organization and look out for

optimization opportunities.

• Manage an IT organization which can support the multiple stakeholders including sales team /

distributors / retailers / e-commerce teams.

• Suggest changes in IT policies, procedures, security & governance mechanism in the

company; Drive seamless operation & effective maintenance of enterprise architect,

applications, and infrastructure while securing enterprise from security threats.

Roles and Responsibilities:

1. Financial Responsibilities

• Formulate the IT budget for the company, discuss and seek approval from the finance and

management team

• Track and ensure IT budget adherence at the company level; Timely report and address

budget overruns if any

2. Business Applications

• Understand the business needs in terms of new applications, solutions and tools which will

help in terms of cost reduction, process improvements and better customer experience.

• Support Mobility solution for sales team, look out the possibility of Distributor management

system for distributors, Retailer application, BI tool for MIS reporting, AI Chabot for retailers.

• Support Oracle Netsuite ERP’s existing implementation and suggest changes in terms of

modules to be implemented.

• Support existing HR software and implement new modules of HRMS.

• Oversee project implementation and ensure adherence to timelines, budgets and quality; Act

as an escalation point in case of project deadlocks and ensure timely resolution of issues

• Track and report on project status at identified critical milestones

i. Mutually discuss and resolve issues, evaluate partner performance and

undertake actions for seamless project delivery

• Continuously scan changing IT landscape and share best practices relevant to Company;

assess the latest technological advancements and drive new technology IT projects and

initiatives at the company in consultation with management team, while proactively meeting

business requirements.

3. IT Operations Excellence

• Implement a robust IT operating and service delivery model that will guide the company’s IT

function in line with best practises in the industry.

• Drive development / up-gradation of IT systems, procedures & processes to cater to evolving

company needs and enhancing effectiveness and efficiency of operations; Identify and sign

Contract / MOU with Infrastructure, Application & Security Partners for company-specific

requests/ tools

• Maintain an oversight of effective deployment of IT assets, systems, procedures and processes

with respect to consistency, reliability and effectiveness.

o Monitor the validity of infrastructure, applications and systems licenses and ensure

timely renewal

4. Partner Management

• Identify and establish strategic partnerships with the IT vendors.

• Strategically negotiate with partners for best cost for the projects


• Oversee and periodically review partner performance and service levels at the established

SLAs; Address or escalate non-compliances if any.

5. IT infrastructure, Security, Risk Management and Governance

• Manage the existing IT infrastructure of the company and suggest any changes required.

• Drive adherence to IT security and governance framework, policies and guidelines

o Oversee compliance and ensure prompt resolution of non-compliances / security

incidences

o Oversee establishment of IT security architecture and ensure integration of OT

security with overall security architecture

• Ensure robust implementation of guidelines and protocols for security, privacy, and data

protection controls; Oversee running of information security, privacy and data protection

controls (people/ process/ technology) to adequately mitigate security risks; Address security

incidences and escalate issues when appropriate

6. Customer Satisfaction

• Ensure customer feedback collection for the IT services and solutions; Analyse customer

satisfaction levels and discuss new strategies with the management to improve customer

satisfaction levels based on feedback received

• Oversee initiatives raising awareness about IT services and solutions and communicating its

value contribution to the business.

• Ensure that end customers feedbacks are taken and acted upon in IT applications.

7. People Management

• Drive a collaborative and a high performance driven culture – Set goals, review performance

and provide feedback so as to ensure a motivated and committed team

• Drive team engagement & collaborative workplace initiatives.

Educational Qualification:

• Bachelor’s degree in computer science or a related discipline

o Higher Degree in relevant field (Computer Science or related, Business management)

Experiences:

• Minimum 10+ years of work experience with 4-5 years minimum in the similar role, played a

key role in project implementations in a large/ mid-sized FMCG Organization

• Experience in handling program management with business –wide change impact and

managing IT technology project life cycle

• Experience of dealing with multiple stakeholders (Internal / External) and multitude of users

• Active experience of managing sizeable teams (> 3)

• Experience of handling business application rollouts, services / project of multi-dimensional

nature and high complexity of services

• Exposure to:

o Oracle or SAP S/4 HANA rollouts is preferred.

o Managing Network, Infrastructure and IT Systems & Assets

• Exposure to cyber security and IT risk management verticals

• Preferable to have worked with technology Giants – AWS, SAP, Microsoft, IBM, Oracle

• Preferable to have worked in related industries – Pharma, FMCD or Process Manufacturing

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