Salesforce Consultant

2 months ago

bangalore, India Cimpress Technology Full time

Position: SWE CRM Architect, PR3


Job Summary:

The CRM/Salesforce Architect, will be responsible for designing, developing, and maintaining our Customer Relationship Management (CRM) systems. The role requires a deep understanding of CRM architecture, software engineering principles, and the ability to lead technical teams in delivering high-quality solutions that meet business requirements.


Key Responsibilities:

Architecture Design

- Design and develop scalable, robust, and secure CRM architecture.

- Ensure the architecture aligns with business goals and technology standards.

- Evaluate current CRM tooling and evaluate necessary changes


Development and Integration:

- Develop custom CRM solutions and integrate with other systems as required.

- Oversee the implementation of new features and functionalities.

- Collaborate with cross-functional teams such as Sales, CARE, and Product, to ensure seamless integration.


Technical Leadership:

- Provide technical guidance and mentorship to junior engineers.

- Lead code reviews and ensure adherence to best practices.

- Stay abreast of emerging CRM technologies and trends.


Project Management:

- Participate in project planning and estimation.

- Track and report on project progress and milestones.

- Ensure timely delivery of CRM solutions.


Quality Assurance:

- Oversee testing and quality assurance processes.

- Ensure the CRM system meets performance and security standards.

- Address and resolve technical issues in a timely manner.


Documentation:

- Maintain comprehensive documentation of CRM architecture and processes.

- Document best practices and technical guidelines for CRM development.


Requirements:

- University degree in Computer Science, Information Technology, or an equivalent technical field with at least 7+ years of experience working in software engineering.

- Expertise in Object-oriented design and programming, and proficiency in crafting microservices architectures and using design patterns.

- Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution.

- 5+ years working with the Salesforce platform, Service Cloud, and multiple full lifecycle Salesforce implementations overseeing the technical direction, development and implementation including Apex, Flow, SFDX CI/CD, Visualforce, Lightning and Lightning Web Components (LWC).

- Proficiency with the Salesforce Lightning Design System and the Salesforce development lifecycle. - Design and implementation experience with SQL databases.

- Proficiency in using Salesforce APIs to integrate with other systems.

- Proficiency in general web development experience with HTML5 CSS, and JavaScript.

- Strong problem-solving skills and analytic ability.

- Excellent interpersonal and written communication skills including fluency in English, with the ability to communicate effectively with colleagues from a variety of departments at all levels of the organization.

- Proven ability to transfer knowledge and stay aware of current trends and technical advancements.

- Experience in a fast-paced, agile environment.

- Strong leadership skills and the ability to provide direction to the engineering team responsible for resolution of complex technical challenges.

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