CRM Implementation Expert

1 day ago

aurangabad, India beBeeImplementation Full time

Job OpportunityWe are seeking an experienced CRM Implementation Expert to optimize customer service operations.This expert will lead the development of system architecture for Salesforce Service Cloud and Genesys Cloud CX.They'll oversee CRM integrations, collaborate on configurations, focusing on ticketing systems and agent-facing interfaces.Key Responsibilities:The expert will explain core Salesforce Service Cloud architecture and its integrations within customer service operations.Offer in-depth knowledge of CRM integrations, particularly how ticketing and agent-facing interfaces are structured and used operationally.Requirements:Extensive hands-on experience in Salesforce Service Cloud within a CS/CX leadership role.Deep familiarity with Genesys Cloud CX, understanding its differences from traditional ticketing systems.

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