Senior Technical Lead

2 days ago

lucknow, India beBeeTechnical Full time

Role OverviewWe are seeking a seasoned expert to join our Enterprise Support team as a Senior Technical Support Engineer. This is an exciting opportunity for a highly motivated and customer-focused individual to drive excellence in technical support and product expertise.About the RoleThis is a leadership role where you will be responsible for providing advanced technical support and product expertise to our largest customers. You will work closely with other team members across global Atlassian offices to deliver exceptional customer experiences and drive business growth.Your Key ResponsibilitiesProvide technical support and product expertise to our largest customers, including troubleshooting, debugging, and root cause analysis.Develop and maintain strong relationships with customers, understanding their business needs and delivering tailored solutions.Collaborate with cross-functional teams to improve product capabilities, processes, and quality.Participate in customer-facing calls, communicating progress updates, action plans, and resolution details.RequirementsTo succeed in this role, you will need:8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g., Linux, OS X, and Windows).Subject matter expertise in multiple Atlassian products, including Synchrony, AWS, Azure.Excellent communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.A proven track record of delivering results in a fast-paced environment.What We OfferIn return for your expertise, we offer:A competitive salary and benefits package.The opportunity to work with a dynamic and growing team.Professional development opportunities to help you grow in your career.About UsWe are a global company that values diversity, equity, and inclusion. We believe that every employee brings unique perspectives and experiences that contribute to our success. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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