Jr MIS Executive

5 days ago


nashik, India TradeBridge Full time

Company: TradeBridgeLocation: Turbhe, Navi MumbaiDepartment: OperationsAbout TradeBridge: TradeBridge is a leading Agri Trade platform connecting farmers, traders, and agri businesses across India. We simplify agricultural trade by providing a transparent, technology-driven marketplace that ensures trust, efficiency, and fair value for all stakeholders.We're looking for a Customer Support Executive who will be the voice of our customers — resolving queries, addressing grievances, and ensuring a seamless experience for every TradeBridge user.Experience: 1–3 years in MIS (BPO/call center preferred)Education: Bachelor's in Business/IT/CSKey Responsibilities● Data Reporting & Dashboards: Prepare daily/weekly/monthly MIS reports using Excel, Google Sheets, Power BI.● KPI Tracking: Monitor team performance metrics and identify improvement areas.● Customer Feedback Calls (40%): Collect feedback, resolve grievances, and document interactions.● Data Analysis: Provide insights to support operational decisions.● Database Management: Maintain/update data and resolve discrepancies.● Automation: Build automated reports and streamline processes.● Cross-Team Coordination: Work with Operations/HR/IT for data and ad-hoc requests.Key Skills● Advanced Excel, Google Sheets, SQL, Power BI● Strong analytical skills and attention to detail● Ability to handle customer calls professionallyWhat We Offer● Competitive salary● Growth opportunities● Collaborative and dynamic work environment


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