Experienced Communication Evaluator

5 days ago


tamil nadu, India beBeeQualityAnalyst Full time

About the Role:Monitor and evaluate inbound and outbound communications, enhancing client interactionsPresent findings to business stakeholders, fostering informed decision-makingParticipate in calibration sessions and quality assessments to optimize performanceMaintain a robust knowledge base of ongoing programsContribute to task forces focused on quality improvementMeet established productivity benchmarksStay current with evolving program requirementsCollaborate in maintaining critical documentation and recordsSupport management's emphasis on key performance indicators and operational efficiencyEssential Qualifications:Proven experience in Quality Assurance or a related fieldBackground in Customer Service is an assetFluency in English language


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