Operational Compliance Specialist

1 week ago


davangere, India beBeeCompliance Full time

Quality Assurance SpecialistWe are seeking a detail-oriented and experienced Quality Auditor to join our HVAC Call Center process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, and ensuring accuracy and compliance across all customer and technician interactions.About the Role:Auditing the accuracy of appointments booked by the back-office team (work from home & in-office team)Conducting call audits of the back-office agents (WFH & In-office Team)Providing voice and speech training for new joiners specifically for the US Outbound Voice Process, including accent clarity, pacing, tone, and script delivery.Monitoring progress during nesting/pilot phase and providing feedback for improvement.Auditing membership sales complianceMaintaining and sharing audit dashboards and performance reports with the operations leadership teamRecommending action-based improvements based on audit findingsAuditing technician calls using the Rilla Voice Intelligence PlatformYou Will Work On:Validating the accuracy of customer informationEnsuring accurate and compliant communication with customersDeveloping and implementing quality control processesWhat We Offer:A dynamic and challenging work environmentThe opportunity to grow and develop your skillsA competitive compensation package



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