Business Operations Manager

2 days ago

mumbai, India Axis My India Full time

ABOUT THE COMPANY


Axis My India Limited is India’s foremost Consumer Data Intelligence Company and a Harvard Business School case study, which believes in fueling data driven decision making. We are a prominent name in the realm of data analytics and market research, and stand as a leader in providing cutting-edge solutions for informed decision-making. Axis My India Limited in partnership with Google is building a People Empowerment Platform to provide citizens access to authentic information and relevant solutions to meet their daily needs.

Our Vision Is To Connect and Resolve Problems of All 25 Crore (250 Mn) Indian Households

Renowned for its innovative approaches and comprehensive methodologies, the company offers a diverse range of services spanning across sectors such as politics, media, healthcare, and consumer goods. Trusted by leading corporations, government bodies, and media organizations such as Mahindra, Amar Ujala, Airtel etc., the company continues to set industry benchmarks through its unwavering dedication to excellence and customer satisfaction.


WHAT WE SEEK?

We see our role as more than just data providers —we aspire to make a positive impact on a billion lives. To achieve our goal, we are looking for :

  • disciplined & efficient changemakers
  • performers from the get-go
  • solvers comfortable with a dynamic work environment
  • and purpose-driven young minds


WE WEAR UNIFORMS, HAVE A NO-MOBILE POLICY, STRICTLY WORK FROM OFFICE AND HAVE ALTERNATE SATURDAYS WORKING . Apply only if you have it in you to follow this military type functioning.Visit for more details


Key Responsibilities:

Operational Strategy:

Develop and implement operational strategies that align with the company's goals.

Identify opportunities for process improvements and cost savings.

Process Management:

Oversee day-to-day operations to ensure that business functions are efficient and effective.

Streamline workflows to improve productivity and reduce operational costs.

Monitor and analyse operational metrics to ensure targets are met.

Resource Allocation:

Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.

Coordinate with department heads to ensure optimal allocation of resources.

Team Leadership:

Lead and mentor operations teams, providing guidance and support to achieve department goals.

Foster a culture of continuous improvement and accountability.

Project Management:

Plan, execute, and oversee projects aimed at improving business operations.

Ensure projects are completed on time, within budget, and meet quality standards.

Cross-Functional Collaboration:

Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.

Act as a liaison between operations and other departments to resolve issues and improve communication.

Compliance and Risk Management:

Ensure that all operations comply with company policies, industry regulations, and legal requirements.

Identify and mitigate operational risks.

Reporting and Analysis:

Prepare and present regular reports on operational performance to senior management.

Use data-driven insights to recommend and implement improvements.

Vendor and Supplier Management:

Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.

Negotiate contracts and agreements to benefit the company.

Customer Service and Satisfaction:

Oversee customer service operations to ensure a high level of customer satisfaction.

Implement systems to handle customer feedback and improve service delivery.


Qualifications:

  • Education: Bachelor’s degree in business administration, Operations Management, or a related field. A master’s degree or MBA is often preferred.
  • Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role

Skills:

  • Strong analytical and problem-solving abilities.
  • Excellent leadership and team management skills.
  • Proficient in project management methodologies.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Knowledge of business software and tools (e.g., ERP, CRM).
  • Strong communication and interpersonal skills.
  • Certifications : Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

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