Senior SAP Basis Specialist

2 days ago

palakkad, India beBeeTechnical Full time

Job OverviewThe Technical Service Manager is responsible for ensuring technical stability and overseeing SAP operations. They govern upgrades and changes, manage escalations, and align internal SAP teams and hyperscaler resources to meet customer SLAs.Main Responsibilities:Act as the technical single point of contact (SPOC) for assigned customer landscapes.Drive end-to-end responsibility for SAP system performance, stability, availability, and compliance.Upgrade, Release & Evergreen Management:Plan and coordinate Quarterly Upgrades for RISE with SAP landscapes.Analyze upgrade impacts, validate pre-checks, remediation readiness, and customer-specific risks.Transport, Change & Release Management:Own transport strategy: CTS+, TMS, gCTS, and cTMS integrations.Validate import sequencing, retrofit handling, dual/parallel landscapes, and freeze windows.Incident, Escalation & War Room Management:Lead war rooms for P1/P2 incidents; drive resolution across global teams.Provide deep technical troubleshooting steering (BASIS, DB, OS, Cloud, Network).Performance, Availability & Capacity Management:Monitor system KPIs, HANA memory/CPU trends, DB growth, background job performance, and interface stability.Proactively identify performance degradation and provide predictive advisories.Integration & Connectivity Oversight:Validate and troubleshoot Cloud Connector setup, CPI flows, API integrations, and interface failovers.Ensure connectivity readiness across hybrid landscapes (on-prem, cloud, SaaS).Required Skills and QualificationsDeep SAP BASIS knowledge: installations, configurations, upgrades, transport management.Strong HANA experience: performance tuning, column store analysis, memory leak detection, SQL troubleshooting.Working knowledge of cloud infrastructure (Azure/AWS/GCP): VPC, Subnets, Routing, Firewalls.Loading balancers, Security Groups, resiliency zones.VM sizing and OS-level analysis.Understanding of BTP & integration services.

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