Desktop System Support Specialist

4 days ago


palakkad, India beBeeDesktop Full time

Role SummaryA Desktop Support Engineer will investigate systemic issues affecting end user experience and implement solutions to boost productivity. This involves collaborating with business partners to understand needs and pain points impacting productivity, focusing on issues arising during device migration of Merger and Acquisition activity.Troubleshooting: Advanced troubleshooting and root cause analysis will be performed to resolve desktop-related issues efficiently.Expertise in Desktop Experience (DEX): A deep understanding of DEX will be utilized to enhance user productivity and satisfaction.Automation: Automation scripts will be developed and implemented to streamline desktop management tasks.Collaboration: IT teams will be worked with to ensure seamless integration and support of desktop systems.User Support: Expert-level support will be provided to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills and QualificationsExperience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Unified Endpoint Management tool experience for managing domain and Entra Windows devices.Knowledge of Desktop Experience (DEX) tools: Strong background in DEX tools to measure endpoint performance, correlate issues with changes, and user experience optimization.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Scripting Languages: Experience with scripting languages such as PowerShell for automation is required.



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