CRE - Bhubaneswar, Odisha, India

1 week ago

odisha, India Khimji Dayabhai Group of Companies Full time

Job Description for the position of Customer Relationship Executive: · Politely greeting the arriving consumers/guests· Managing the customer waiting area· Providing the product catalogue during waiting time of the customer and information on products, service plans and promotions· Providing direction guidance to the customers up to the desired counter· Providing exceptional Customer Service· Maintaining Customer Data electronically for all walk-ins· Maintaining a professional courteous behavior· Reasonably meeting the customers’ needs· Leveraging resources to minimize customer waiting times · Escalating customer issues to Store Managers· Maintaining a clean work area with help of HK· Maintaining a neat, well-groomed, personal appearance· Managing various customers and greet everyone politely, administer all inquiries and assist in any special request of guests.· Coordinating with service agents and drivers and assist all customers with maps and directions as per requirement.· Analyzing customer requirement and assist customer to appropriate department and ensure availability of all resources.· Reporting to the concerned authority· There are also other duties as to the designation. The duties are not limited to the the tasks above and expected to adhere to the customer satisfaction level being following the policies and protocols.Qualifications:· Degree/Diploma of any stream· An extreme attention to detail· Excellent interpersonal skills· Robust written and communication skill set· Basic understanding of office software and machineryKey Skills and Competencies · Good Communication Skills - Hindi/Odia/English· Excellent People Skills· Friendly and Outgoing · Must be able to stand for long periods· Must be able to move freely· Need skills in decision-making and prioritizing needs· Ability to work in a fast-paced environment· Capable of working well under pressure· Strong organizational · Ability to remember faces and namesSalary: INR 8000 – 10000 in hand Location: Baripada

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