Documentation Specialist

1 week ago

alappuzha, India beBeeTechnical Full time

About us:We are a technology company that started as an IP services company in 2004. Our focus on efficiency, cost-effectiveness, and continuous improvement through metrics-based processes led to the tech-enablement of our offerings. Over the years, we developed many internal applications to increase our quality and efficiency, and customer satisfaction.We have productized these systems and offered them to our clients. Today, we serve over 600 clients across the full IP life cycle with leading products and services. We represent the most IP and tech-savvy individuals in the industry.Job SummaryDevelop high-quality technical documentation: user manuals, installation/configuration guides, SOPs, release notes, FAQs, and knowledge-base articles.Update legacy documents to meet Technical Writing standards.Collaborate closely with developers, product managers, QA, support teams, and SMEs to gather accurate, current technical content.Participate in Agile/Scrum ceremonies to align documentation with development cycles.Organize information using structured or topic-based authoring, adhering to style and compliance standards.Conduct peer reviews and SME reviews, ensuring consistency, accuracy, and quality across documentation sets.Manage documentation repositories via CMS, version control systems (e.g., Git, SVN), and enforce robust versioning standards.Provide editorial and mentoring support to junior writers and content contributors.Required Skills & Experience5-9 years of experience in technical writing within software/technology domains.Proficiency with one of the authoring tools such as MadCap Flare, Adobe FrameMaker, Help Authoring Tools (HATs) like RoboHelp, HelpSmith.Exposure to the Salesforce domain is an added advantage.Experience with Agile/Scrum methodologies and synchronization of documentation with sprint plans.Experience in structured (DITA/XML) or topic-based authoring approaches.Proficient in version control systems (Git, SVN) and collaborative platforms like Confluence, SharePoint, Jira.Strong interpersonal skills to interview and interact effectively with SMEs and cross-functional teams.Ability to prioritize and manage multiple documentation projects in fast-paced environments.Experience in video creation is an added advantage.EducationBachelor's degree in English, Technical Communication, Computer Science, Engineering, or a related field.Excellent written/verbal communication skills, with a meticulous eye for clarity, grammar, structure, and style.

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