General Manager-Lending Operations

3 days ago

gurgaon, India Trillionloans Full time

About the Company - BharatPe has recently acquired a majority stake in NBFC, Trillionloans Fintech. Trillionloans is a 5 year old NBFC whose portfolio majorly runs across personal loans, supply chain finance and other segments such as auto and gold loans. With this, BharatPe is now enabled to further drive financial empowerment for Bharat with continued leverage of its advanced technology stack.

About the Role -

Responsibilities will include:

1. Lending Ops:

- Owning end-to-end Lending operations flow – including, KYC verification, disbursals, post- disbursal collection flow, Customers support, Partner coordination, etc.; including -

○ Loan disbursal flow, adhering to designed process

○ Loan KYC & verification process with accuracy and efficiency

○ Reconciliations from system and bank transfers

○ Validation of loan documents

○ Loan cancellation process, etc.

- Owning the Customer support process – ensuring timely & accurate resolution of customer queries & complaints as per defined process and TAT
- Owning the Regulatory grievance redressal process ensuring timely & accurate resolution of regulatory queries

2. Process improvement:

- Review and re-design/ modify processes and SOPs to improve end outcome (reliability, efficiency, scale)
- Work with stakeholders to ensure processes are updated considering latest compliance requirements
- Work with Tech and Product to enable product integrations, and automation

3. Reporting:

● Design & implement required MIS/ dashboards

● Maintain different trackers for reporting at different levels

4. Stakeholder management:

- Coordination with internal teams (Risk, BD, Finance, Compliances, etc.)
- Work with Partners to solve operational issues, as well as engage to create a fruitful partnership.

5. Team management:

- Manage a team of 5-10 operations associates/ managers
- Ability to ensure high productivity & accuracy
- Getting the best out of the team through proper role allocation, skill-based fitment, etc. and keeping the team morale high.

Qualifications

- Graduate/ Postgraduate from a reputed college/ University; MBA/ CA/ Finance degree (Preferred)
- 8-10+ years of experience in Financial/NBFC/Banking/related industries; in similar Operations roles
- Experience across digital lending, different lending products
- Experience in fintech, along with in a NBFC/Bank, is a strong plus

Required Skills

- Strong understanding of Digital lending process
- Good understanding of regulatory compliances
- Experience in a high velocity, ambiguous environment
- Problem solving and decision-making skills
- Ability to manage multiple tasks, while adhering to deadlines
- Comfortable working in a fast paced and flexible environment

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