Cloud Contact Center Transformation Professional

2 weeks ago

junagadh, India beBeeConsultant Full time

Cloud Contact Center Transformation ConsultantWe are seeking a seasoned contact center transformation consultant to lead the setup and configuration of Amazon Connect environments.The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and be confident working with both technical teams and business stakeholders.Responsibilities:Establish and configure cloud-based contact centers using Amazon ConnectCollaborate with business teams to gather requirements and translate them into technical designsDevelop backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM systems and support applicationsSupport user testing, deployment, and documentationTroubleshoot issues and enhance existing contact flowsRequired Qualifications:Minimum 7 years total experience in contact center / CTI space3+ years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexComfortable working independently in a client-facing environment

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