Senior IT Service Management Specialist

1 week ago


alwar, India beBeeService Full time

IT Service Management ProfessionalThis is a senior-level role within the IT department, responsible for delivering high-quality IT services to clients. The ideal candidate will have excellent technical skills and experience in IT service management.Key Responsibilities:Provide daily support for operational needs and manage ticket distribution to ensure timely resolution of client access management requests.Manage Subject Matter Expert (SME) support for the ITSM ticketing system.The successful candidate will possess a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices.Requirements:Have a good working knowledge of industry-leading IT help desk tools and trends.Be responsible for the delivery, maintenance, and support of the enterprise ServiceNow application.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and fix issues related to Service Now.Provide administrative support for users, roles, and groups.Provide technical support for existing ServiceNow environments, applications, and modules.Maintain and review the effectiveness and efficiency of all ITSM processes.Support the upgrades and evolution of ServiceNow.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Work with other members of the team on an as-needed basis to ensure that the design and processes meet technical requirements.Validate Service request requirements and work them to completion in ServiceNow.Participate with operational teams to identify enhancement opportunities for improvement and work to implement enhancements.



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