Nepali Language Expert

2 weeks ago

bareilly, India beBeeCustomer Full time

Job Title: Nepali Customer Support SpecialistAbout the Role: We are seeking a skilled Customer Support Specialist proficient in Nepali and English to deliver high-quality assistance to our customers. Analyze customer needs and offer accurate solutions Document interactions in CRM tools and follow standard procedures Maintain service quality, response time, and customer satisfaction metricsRequired Skills and Qualifications: Exceptional command of Nepali and English Strong communication, active listening, and problem-solving skills Ability to work remotely with minimal supervision Basic computer literacy Previous customer support experience is a plus but not requiredBenefits:This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to apply.Key Responsibilities: Respond to customer queries via calls, chats, and emailsCollaboration and Teamwork: The successful candidate will be able to collaborate effectively with internal teams to resolve complex issues.Quality and Performance Metrics: The team member will maintain service quality, response time, and customer satisfaction metrics.

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