Innocule Materials

3 days ago

bhubaneswar, India Innocule Materials & Additives Private Limited Full time

Company Description

Innocule specializes in manufacturing process chemicals and providing dosing services that enhance process and production efficiencies for large-scale clients, including major steel industries and mining companies.


Job Location: Bhubaneswar


Key Responsibilities:


Client Relationship Management:

  • Serve as the primary point of contact for clients, ensuring strong, ongoing relationships with key accounts in the steel and mining sectors.
  • Address client inquiries, resolve issues, and ensure prompt communication to maintain high satisfaction levels.
  • Proactively engage with clients to understand their needs, ensuring seamless delivery of products and onsite services.


Account Management & Coordination:

  • Collaborate with the sales, plant and service teams to manage client accounts effectively, ensuring expectations are met or exceeded.
  • Track client interactions, service schedules, and performance metrics to optimize service delivery.
  • Oversee the implementation of onsite chemical dosing solutions, ensuring compliance with safety and quality standards.


Feedback Collection & Process Improvement:

  • Regularly gather feedback from clients through structured reviews and informal conversations.
  • Identify areas for improvement in products and services, collaborating with Technical, R&D and operations teams to enhance offerings.


Qualifications & Skills:

  • Bachelor’s degree
  • Candidates with experience of min 7-10+ years of experience in client management or sales roles within the B2B industrial or chemical /metallurgical sector
  • Strong interpersonal and communication skills, with a client-centric approach.
  • Willingness to travel to client sites occasionally as needed


What We Offer:

  • Will be a part of Founder’s office
  • Becoming a part of scaling up journey of Innocule (which is a challenging but unique experience)


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