Customer Service Specialist

2 weeks ago


pushkar, India beBeeCustomerService Full time

About This RoleAs a Customer Service Specialist, you will be resolving customer issues, collaborating with teams, and delivering exceptional service to meet customer needs. You will manage customer interactions across various channels, ensuring timely resolutions and exceeding expectations.Main Responsibilities:Handle customer inquiries via support platforms (tickets, live chat, and calls) with clarity and empathyTroubleshoot and resolve issues within defined timeframesCollaborate with team members and departments to ensure prompt resolutionWork closely with stakeholders to unblock complex cases and achieve delivery commitmentsStay up-to-date on product features to provide accurate information to customersCapture and report customer feedback from various channelsKey Skills:Effective communication and problem-solving skillsAbility to work in a fast-paced environmentStrong collaboration and teamwork skillsAdaptability and flexibilityAttention to detail and organizational skillsWhat We Offer:A dynamic and supportive work environmentOpportunities for growth and developmentA competitive compensation packageA range of benefits, including health insurance and retirement plans



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