Technical Support Specialist

3 days ago

tiruchirappalli, India beBeeClinical Full time

Job OverviewThis Application Support Engineer role requires excellent communication skills and a good understanding of clinical trials domain.The ability to troubleshoot and resolve client-specific technical cases, assist with escalation of cases from level one & two support staff, assist with client projects moving from project to production environment, and training of clients & staff is essential.About the RoleThis fast-paced role requires flexibility working with several different stakeholders while being exposed to a variety of technologies and environments.Your Key ResponsibilitiesProvide timely and effective support to clients across various platforms and systems.Collaborate with internal teams to resolve complex technical issues and escalate when necessary.Contribute to knowledge sharing and documentation initiatives to improve team efficiency and expertise.RequirementsTo succeed in this challenging role, you will require:Excellent communication and problem-solving skills.A strong understanding of clinical trials domain and technology ecosystem.Ability to work effectively in a team environment and adapt to changing priorities.Note: Requirements may be subject to change based on business needs.

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