IT Support Specialist

7 days ago

pushkar, India beBeeServiceManagement Full time

The IT Service Management role involves providing support for various tool sets and processes. This includes serving as a Subject Matter Expert (SME) for the IT Service Management ticketing system.Key ResponsibilitiesSupport operational needs on a daily basis, ensuring timely handling of client access management requests.Collaborate with stakeholders and cross-functional teams to maintain smooth operation of our technical support center and ticket management systems.Prioritize end user and key stakeholder concerns in a professional manner to facilitate daily operations.Technical RequirementsServe as SME for technical and functional design requirements, data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups within the organization.BenefitsThis role offers opportunities for growth and development in a dynamic environment. The successful candidate will have the chance to work with a talented team and contribute to the success of our organization.QualificationsDemonstrated experience in IT service management and technical support.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.

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