Technical Support Specialist

2 weeks ago

pushkar, India beBeeImplementation Full time

Job Title: Talkdesk Support and Implementation EngineerWe are seeking an experienced technical support specialist to join our team. As a Talkdesk Support and Implementation Engineer, you will be responsible for providing level 2 technical support for Talkdesk platform incidents and service requests.Key Responsibilities:Provide technical support for Talkdesk platform setup, configuration, and deployment activities across various business units.Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and AI-driven workflow optimization, if applicable.Requirements:Minimum 5+ years of experience in Contact Center / Unified Communications solutions.Proven hands-on experience with Talkdesk platform – setup, configuration, and troubleshooting.Knowledge of IVR design, call routing, and integration with CRM platforms.Experience with prompt engineering or AI-enabled conversation flows (advantageous).Preferred Qualifications:Fluent in French and English (verbal and written).Based in EMEA region and available for customer-facing support during local business hours.Benefits:This is an excellent opportunity to work on a cutting-edge platform, develop your skills, and collaborate with a talented team.

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    pushkar, India beBeeSupplyChain Full time

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    pushkar, India beBeeCustomerExperience Full time

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    pushkar, India beBeeApplication Full time

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    pushkar, India beBeeSupport Full time

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    pushkar, India beBeeTechnical Full time

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    pushkar, India beBeeDocumentation Full time

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    pushkar, India beBeeTechnical Full time

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    pushkar, India beBeeExcellence Full time

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    pushkar, India beBeeResearch Full time

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    pushkar, India beBeeMechanical Full time

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