Debt Recovery- Supervisor

3 weeks ago

jamshedpur, India Capitallinks Full time
OverviewThe Debt Recovery Supervisor plays a crucial role in the organizations financial stability by overseeing the process of reclaiming outstanding debts. They lead a team of debt recovery agents and are responsible for ensuring efficient collection efforts while maintaining legal and ethical standards.Key Responsibilities
  • Supervise and coordinate the activities of the debt recovery team.
  • Develop and implement strategies to optimize debt recovery processes.
  • Review and analyze delinquent accounts to determine the appropriate course of action.
  • Negotiate and communicate with debtors to secure payment agreements.
  • Monitor team performance and provide coaching and training to enhance collection efforts.
  • Conduct regular audits to ensure compliance with regulatory requirements.
  • Collaborate with legal teams to handle complex cases and litigation.
  • Prepare reports on debt recovery activities and outcomes for management review.
  • Manage escalated customer inquiries and complaints related to debt recovery.
  • Assess potential risks and develop strategies to mitigate losses.
  • Stay updated on industry trends and best practices in debt recovery.
  • Provide recommendations for process improvements and operational efficiencies.
  • Lead by example fostering a highperformance and ethical work culture within the team.
  • Contribute to the development and implementation of debt recovery policies and procedures.
Required Qualifications
  • Bachelors degree in Finance Business Administration or related field.
  • Proven experience in debt recovery or collection management.
  • Demonstrated leadership and supervisory skills.
  • Strong understanding of debt collection laws and regulations.
  • Excellent negotiation and communication abilities.
  • Ability to analyze and interpret financial data.
  • Proficiency in using debt recovery software and CRM systems.
  • Sound decisionmaking and problemsolving capabilities.
  • Knowledge of risk assessment and compliance requirements.
  • Ability to handle sensitive and confidential information with integrity.
  • Effective conflict resolution and customer service skills.
  • Detailoriented with strong organizational abilities.
  • Adaptability to evolving industry standards and market conditions.
  • Certification in Debt Collection or related field is a plus.
  • Proven track record of meeting or exceeding debt recovery targets.

leadership,negotiation,conflict resolution,team management,decision making,debt collection,crm,debt settlement,consumer debt

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