Genesys Engage Engineer
19 hours ago
Role:Genesys Engage EngineerExperience:5-10 YearsLocations:BangaloreMust have & good to have:Skills:Desired Competencies (Technical/Behavioral Competency)Must-HaveImplement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting for Genesys Engage platform issues, ensuring high availability and performance.Collaborate with business stakeholders to gather requirements and translate them into technical Genesys solutions.Optimize Genesys Engage system performance through proactive monitoring, tuning, and problem resolution.Integrate Genesys Engage with CRM systems, ticketing tools, and other enterprise applications to streamline workflows.Develop and maintain comprehensive documentation for Genesys Engage configurations, processes, and best practices.Support and adhere to IT Service Management (ITSM) processes such as Incident Management, Problem Management, Change Management, and Release Management.Monitor key performance indicators (KPIs) within the Genesys environment and provide regular reports to management.Stay updated with the latest Genesys product releases, features, and industry trends to recommend continuous improvements.Provide training and guidance to internal teams and end-users on Genesys Engage functionalities.Participate in disaster recovery planning and testing for contact center systems.Required Skills and Qualifications:Proven experience with Genesys Engage platform components and architecture (e.g., PureConnect, PureEngage, Genesys Cloud).Strong understanding of contact center operations and technologies (ACD, IVR, CTI, WFM, QM).Familiarity with database technologies (e.g., SQL Server, Oracle) and reporting tools.Knowledge of IT Service Management (ITSM) frameworks like ITIL.Excellent troubleshooting and analytical skills for complex technical issues.Strong communication and interpersonal skills to collaborate effectively with diverse teams and stakeholders.Ability to manage multiple priorities in a fast-paced environment.Genesys certifications are a significant plus.
-
Genesys Engage Engineer
3 days ago
bangalore, India Tata Consultancy Services Full timeRole: Genesys Engage Engineer Experience :5-10 Years Locations :Bangalore Must have & good to have : Skills: Desired Competencies (Technical/Behavioral Competency) Must-Have Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. Provide expert support and...
-
Genesys Engineer
6 hours ago
bangalore, India TP Full timeKey Responsibilities: Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. Create and maintain custom scripts (JavaScript, Python) to enhance platform...
-
Genesys Engineer
14 hours ago
bangalore, India TP Full timeKey Responsibilities:Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.Create and maintain custom scripts (JavaScript, Python) to enhance platform...
-
Genesys Cloud Developer
3 days ago
bangalore, India HireAlpha Full timeAbout the RoleWe are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role...
-
Genesys Cloud Developer
2 days ago
bangalore, India HireAlpha Full timeAbout the Role We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities. The ideal candidate will have proven experience in deploying and configuring Genesys Cloud instances from the ground up, including SIP trunks, voice gateways, edge devices, and WebRTC phones. This role...
-
Sr. AI Governance Specialist
5 days ago
Bangalore (Flexible), India Genesys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Sr. AI Governance Specialist
1 week ago
bangalore, India Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
-
Genesys Cloud CX Platform Specialist
1 week ago
bangalore, India Tata Consultancy Services Full timeJob Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...
-
Genesys Cloud Developer
1 week ago
bangalore, India Deloitte Full timeGenesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...
-
Genesys Cloud Developer
1 week ago
bangalore, India Deloitte Full timeGenesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...
