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Genpact | Customer Support Executive | india

2 months ago

india Genpact Full time

We are inviting applications for the role of Process Associate, Customer Service

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.


Responsibilities -

• Respond to customer queries and customer’s concerns.

• Demonstrates effective, clear, and professional written and oral communication.

• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

• Actively seek solutions through logical reasoning

• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.

• Provide excellent customer service to our customers.

• You should be responsible for exhibiting capacity for critical thinking and analysis.

• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.

• Basic knowledge of how digital payments work is required.


Qualifications we seek in you -

Minimum qualifications

• Graduate (Any Discipline)

• Freshers are eligible.

• Proficiency in spoken & written English & Hindi and with neutral English accent.