Community Manager

1 day ago

okhla, India TEDxGateway Full time

Job Title: Community ManagerLocation: Okhla, New DelhiCompany Introduction: -Gateway Platforms Pvt Ltd:TEDxGatewayAs Asia's largest TEDx program, TEDxGateway sparks global conversations by uniting top minds to share their storiesand innovations.Edge CommunityEDGE Community is our private club for thought leaders and change-makers, offering exclusive events, masterclasses,and networking opportunities to foster personal and professional growth among future leaders.What You'll Do:• Develop Community Strategies: Plan and implement social media and communication campaigns that alignwith marketing strategies to boost engagement.• Community Building: Organize and participate in events (online and offline) to build a stronger communityand enhance brand visibility.• Monitor Online Presence: Track feedback, reviews, and community insights across platforms to report oncommunity health and areas of improvement.• Cross-Team Collaboration: Coordinate with Marketing, PR, Communications, Development, and Salesteams to ensure brand consistency and stay updated on new products/features.• Relationship Building: Develop and maintain relationships with customers, potential customers, industryprofessionals, and journalists.• Event Management: Organize and execute events, both virtual and in-person, that engage the community andpromote the brand.• Customer Engagement: Respond promptly to comments, customer queries, and feedback to ensuresatisfaction and foster relationships.• Crisis Management: Lead conflict resolution efforts within the community to maintain a positive andrespectful environment.• Report and Analyze: Track key metrics like event attendance, social engagement, and online traffic, preparingdetailed reports on community activities.Who You Are:• Experience: Proven work experience as a Community Manager, with a demonstrated ability to grow andengage a community through various initiatives.• Community Initiatives: Experience launching and managing community projects such as ambassadorprograms, online forums, and event series.• Communication Skills: Excellent verbal and written communication skills, with the ability to managecustomer engagement across different platforms.• Social Media Expertise: Hands-on experience managing social media for brands, with a deep understandingof online customer engagement metrics and website traffic.• Marketing Knowledge: Familiarity with online marketing, including content creation, SEO, and multichannel digital campaigns.

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