IT Service Delivery Manager

21 hours ago


nellore, India beBeeIsm Full time

Our team is seeking a strategic IT Service Management leader to head our ITSM function.This role will be responsible for defining and implementing strategies, frameworks, and processes to ensure efficient and effective delivery of IT services across the organization.The successful candidate will have strong leadership skills, technical expertise in ITSM frameworks, and the ability to drive transformational change and innovation.We are looking for someone who can develop and execute strategies, policies, and procedures aligned with industry best practices to optimize IT service delivery and drive operational efficiency.The ideal candidate will lead and manage a team of professionals, ensuring alignment with organizational goals and priorities.We need someone who can establish and monitor key performance indicators (KPIs) to assess ITSM performance and identify areas for improvement.Candidate must collaborate with IT leadership, stakeholders, and business units to understand service requirements and prioritize initiatives.ISG values diversity and inclusivity. We welcome applicants from all backgrounds and cultures.The ideal candidate will have a Bachelor's degree in Information Technology or related field, 8+ years of experience in IT Service Management, and proven leadership skills. They should also possess excellent communication and analytical skills, with the ability to influence and collaborate effectively at all organizational levels.We offer a competitive salary package, along with opportunities for growth and development within our dynamic and connected team.



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