Senior Technical Service Delivery Expert

17 hours ago

nellore, India beBeeTechnicalExpertise Full time

Job OpportunityAt our company, we're champions for businesses of all sizes. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances.We're looking for a Senior Application Support Engineer who will be a leading member of the team that shapes and owns our commitment to excellent and highly available service delivery.Key Responsibilities:Deliver projects that improve the service delivery of our Application Support team.Be a primary point of contact for escalated product issues from our account and customer success teams.Own and orchestrate the triage, investigation, and resolution of complex technical issues driving the pace of resolution and communicating well-thought-out and reliable direction.Participate in application monitoring using logs, data stores, internal tools, and dashboards.Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities.

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