Nepali Service Experience Lead

7 days ago


surat, India beBeeCustomerSupport Full time

Job OverviewWe are seeking a Customer Support Specialist to deliver exceptional assistance to our customers in Nepali and English.Key Responsibilities:Respond to customer inquiries via phone, chat, and emailAnalyze customer needs and provide accurate solutionsDocument interactions in CRM tools and adhere to standard proceduresCollaborate with internal teams to resolve complex issuesEnsure high service quality, response time, and customer satisfaction metricsRequirements:Excellent communication skills in Nepali and EnglishAble to analyze customer needs and provide solutionsProficient in CRM tools and standard proceduresStrong teamwork and problem-solving skillsAbility to maintain high service standardsBenefits:Opportunity to work with a diverse customer baseChance to develop technical and soft skillsCollaborative and dynamic work environmentCompetitive compensation package


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