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Firstsource | Solutions Manager
1 week ago
About the CompanyA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.To know more about Firstsource please visit our website www.firstsource.comBFS Solution Architect JDWe are looking for a Solution Architect with BFS domain experience, to work with clients to drive next gen architecture for customer facing digital products. Should have a good understanding across the Mortgage Domain lifecycle – with experience in solutioning for Tier 1 BFS organizations.The Solution Architect will be a subject matter expert in our fast-paced growing environment, supporting new business capture by developing innovative solutions. The individual will be teamed with Business Development, Support functions, Transformation teams and Operations personnel to help uncover and develop best-in-class solutions to meet customer needs.Responsibilities :Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problemsStay current on latest technologies and solutions in the BPM and Digital CX/Transformation space, as well as within the BFS industry. Propose new and innovative solutions to the most complex challenges.Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuitsReview RFP documents to understand scope of work and customer needs to develop an overarching solution to be proposed as part of the solicitation response and solution to the client. Support proactive pitches, client workshops and proposal defense.Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approachesDevelop lifecycle cost comparison models to support decisionsCommunicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussionsAssess market level trends as well as capabilities of complementary solutions enabling larger scale solution offeringsDesired candidate profile:Excellent English written and speaking skillsExpert in Microsoft skills: Word, PPT, ExcelRFP/Project Management experienceHigh business acumenExperience and comfort in developing business solutions/cost value calculationsPresentation, tactical and strategic decision-making skillsResearch capabilities and ability to tie research to solution strategiesTeam management and design thinking experienceGood to have: Experience within US Mortgage servicing & post close deal solutioningEducation and other requirements:Experience of 7+ years supporting BPM industryGraduate degree requiredLocation: WFH (BLR or Mumbai preferred)