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Level 2 Support Engineer Intern

2 months ago

bangalore, India CultYvate Full time

Job Title: Level 2 Support Engineer Intern
Department: IT / Technical Support
Location: Jayanagar 4 th Block, Bangalore
Reports To: Team Lead - Operations
Internship Duration: 1 Year
Stipend: 15,000 Per month

About Cultyvate:
Cultyvate is an innovative company that provides cutting-edge solutions in the agricultural sector, leveraging technology to enhance productivity and sustainability. We are looking for passionate and motivated Level 2 Support Engineer Interns to join our technical support team. This internship will offer you hands-on experience in supporting agricultural technology solutions, troubleshooting technical issues, and interacting with customers to ensure smooth operational flow.

Position Overview:
As a Level 2 Support Engineer Intern, you will be responsible for providing advanced technical assistance to users and internal teams. This role requires a deep understanding of agricultural technologies, engineering solutions, and problem-solving abilities to support our product users effectively. The ideal candidate will be from an Engineering or Agriculture background with a keen interest in technology and support functions.

Key Responsibilities:
Provide advanced troubleshooting and support for technical issues.
Collaborate with the Level 1 Support team to resolve escalated technical issues in a timely manner.
Work closely with the product development and IT teams to identify and solve system bugs or issues affecting customers.
Document technical issues and solutions in the internal knowledge base for future reference.
Assist in configuring, testing, and deploying system updates or new features.
Communicate effectively with clients, providing updates on the status of their issues and solutions.
Participate in internal training sessions to improve product knowledge and technical skills.
Assist in monitoring and maintaining product performance and system health.
Contribute to internal process improvements and recommend solutions to improve customer satisfaction and efficiency.

Learning Opportunities:
Gain hands-on experience in technical support and troubleshooting for products used in the agriculture sector.
Opportunity to work with a dynamic team of engineers and support professionals.
Exposure to the latest agricultural technologies and solutions.
Mentorship and guidance from experienced technical support leaders.

How to Apply: Interested candidates can send their resumes to sneha@cultyvate.com