Customer Support Tester

5 days ago

kollam, India beBeeQuality Full time

At our organization, we're developing an AI-powered customer support platform to deliver exceptional service across various channels. Our detail-oriented tester will act as a vital bridge between clients, product, and engineering teams.Key ResponsibilitiesPerform manual and exploratory testing across all platform channels (WhatsApp, email, voice, web chat)Identify, document, and track bugs with clear reproduction stepsValidate bug fixes and perform regression testing before releasesDevelop and maintain test cases for new and existing featuresRespond promptly and professionally to client-reported issuesInvestigate, troubleshoot, and resolve client concernsProvide regular updates to clients on issue status and resolution timelinesEscalate critical issues appropriately and keep stakeholders informedWork closely with the engineering team to report and prioritize bugsProvide detailed bug reports with logs, screenshots, and contextual informationParticipate in sprint reviews and planning sessionsCollaborate on root cause analysis for recurring issuesRequirementsExceptional analytical and problem-solving skillsStrong communication and teamwork abilitiesAttention to detail and ability to work independentlyProficiency in test automation tools and technologiesOur company offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package. We strive to foster a culture of collaboration, innovation, and excellence.Why Join Us?By joining our team, you'll be part of a forward-thinking organization dedicated to delivering exceptional customer experiences. You'll have the opportunity to work with talented professionals, develop your skills, and make a meaningful impact.

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