HCLTech is hiring for Customer Support Executive – Voice Process_WFH
4 days ago
About HCL:
HCLTech is a global technology company that helps enterprises reimagine their business for the digital age. With a strong legacy of innovation, HCLTech offers services across IT, engineering, and digital transformation. The company is known for its employee-centric culture, career growth opportunities, and commitment to excellence. Join HCLTech and be part of a team that’s shaping the future of technology.
How to Apply:
Interested candidates can send their updated resume to shine.albert@hcltech.com
Job Title: Customer Support Executive – Voice Process-WFH
Location: Chennai
Required Experience: 1-2 years experince
Shift: 24x7 rotational shifts (including night shifts and weekly offs)
Experience Required: Minimum 1 year in customer service (non-technical support)
Job Summary:
We are hiring enthusiastic and customer-focused individuals for our voice support team in Chennai. This role involves handling customer interactions over the phone, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally
- Address customer queries and concerns with empathy and clarity
- Maintain accurate records of customer interactions
- Ensure timely resolution and follow-up on customer issues
- Adhere to shift schedules and company policies
Required Skills & Qualifications:
- Minimum 1 year of customer service experience (tech support experience not considered)
- Excellent communication skills – both verbal and written
- Strong interpersonal and soft skills
- Willingness to work in rotational shifts, including night shifts and weekends
- Positive attitude and ability to work in a team environment
Preferred Attributes:
- Prior experience in a voice-based customer support role
- Ability to remain calm under pressure
- Multilingual skills are a plus
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