IGT Solutions | Manager/Sr Manager

4 weeks ago

gurugram, India IGT Solutions Full time

About the Company


IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 25,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.


About the Role

Exciting Opportunity- IGT Solutions Hiring for Manager/Sr Manager - Policy Expert(T&S)

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across multiple. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Client engineers and product managers to identify and fight abuse and fraud cases with speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in client and ensuring the highest levels of user safety.



  • Role: Manager/Sr Manager - Policy Expert(T&S)
  • Reporting to - Head - T&S
  • Location – Gurgaon
  • Work timings – 24x7


Responsibilities

  • Anticipate policy issues, elections and political content as it relates to our product and technology platforms, develop policies and enforcement recommendations on how to address them.
  • Lead, develop, and implement content policies for client products, with a view towards user safety, product quality, and privacy.
  • Collaborate with cross-functional teams globally to ensure policy analysis and recommendations consider all teams’ perspectives.
  • Resolve high-profile policy issues, coming from the public, users, and internal stakeholders.
  • Influence product decisions and prioritize and improve user experience for policy-related issues through collaboration with Product Managers, Engineers, Trust and Safety teams.
  • Drive awareness and understanding of our product policies and across user base through research to set industry standards.
  • Review or be exposed to sensitive or graphic content as part of the core role.
  • Ability to work in ambiguity
  • Excellent communication skills- should be able to articulate problem statements in crisp and concise


Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10-14 years of experience in a policy, legal, Trust and Safety, or technology environment.
  • 5 year of experience working cross-functionally across business lines.


Equal Opportunity Statement

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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