Senior Service Delivery Manager

Senior Delivery Manager — Data & AI (Technical)

Location: Mumbai, India

Experience: 18+ years in IT Services, including 10+ years across Big Data, Cloud, and Analytics

Company: Smart Analytica

About Smart Analytica

Smart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations up to ~30 PB) and have delivered successful projects across retail, finance, telecom, manufacturing, insurance, and capital markets. We lead large Big Data, Cloud, and Analytics programs with a super specialization in very large data platforms.

Role summary

Own end to end delivery of large, multi-stream Big Data, Cloud, and Analytics programs. Blend client engagement , technical delivery leadership , and data management expertise to meet scope, schedule, budget, and quality objectives.

What you’ll do

Client Engagement & Stakeholder Management

• Serve as primary delivery contact for large clients; translate business goals into delivery plans and measurable outcomes.
• Anticipate challenges, propose options, and align decisions with client expectations.
• Provide crisp, timely status, risk, and variance reporting to client and internal leadership.
• Manage revenue assurance and participate in account mining and growth.

Delivery Leadership

• Lead end to end technical delivery across multiple concurrent data and analytics initiatives (solutioning, design, development, and release).
• Build executable plans (scope, milestones, budgets), track progress, manage dependencies, and drive on time, on budget outcomes.
• Proactively identify risks/issues and implement corrective actions to protect timelines and quality.

People leadership

• Lead and mentor project leads, managers, data engineers, and analysts; ensure effective staffing and utilization across programs.
• Foster a culture of collaboration, learning, and continuous improvement.

Technical & Delivery Excellence

• Leverage strong data management experience to guide technical choices; remove blockers via hands on expertise or by orchestrating internal/external SMEs.
• Institutionalize best practices for Agile delivery, quality assurance, and engineering hygiene.
• Stay current with Big Data, Cloud, Analytics, and AI advancements; champion improvements that lift delivery efficiency and client satisfaction.

What you’ll bring

Core experience

• 18+ years in IT services with 10+ years focused on Big Data, Cloud, and Analytics across client servicing, data management, analytics, and AI.
• Proven track record running large, complex, multistakeholder programs to completion.
• Excellent leadership, communication, and stakeholder management skills; strong critical thinking and decision making under pressure.

Methods & tools

• Working mastery of delivery frameworks and tooling (e.g., Agile/Scrum; PMP or equivalent).
• Practical knowledge of one or more major clouds (GCP/Azure/AWS) and modern data platforms (e.g., Snowflake, Databricks) is highly advantageous.
• Ability to translate business requirements into technical roadmaps and measurable KPIs.

Education & certifications

• Bachelor's degree in computer science, IT, or related field.
• Relevant certifications in Big Data, Cloud (GCP/Azure/AWS), Snowflake, Databricks, and/or Project Management preferred.

Why this role

Best in Industry Compensation and Growth Prospects

High impact ownership across marquee, data intensive programs; opportunity to shape delivery practices and mentor a high performing team while partnering closely with enterprise clients.

How to Apply

Share your resume/CV to hiring@smart-analytica with a title “SDM-Mumbai” and a brief note highlighting two largescale data platform deliveries you led and the business outcomes achieved.