Senior Service Delivery Manager

Senior Delivery Manager — Data & AI (Technical)Location: Mumbai, IndiaExperience: 18+ years in IT Services, including 10+ years across Big Data, Cloud, and AnalyticsCompany: Smart AnalyticaAbout Smart AnalyticaSmart Analytica is a niche Data & AI company established in 2017. We specialize in modern data platforms at enterprise scale (single implementations up to ~30 PB) and have delivered successful projects across retail, finance, telecom, manufacturing, insurance, and capital markets. We lead large Big Data, Cloud, and Analytics programs with a super specialization in very large data platforms.Role summaryOwn end to end delivery of large, multi-stream Big Data, Cloud, and Analytics programs. Blend client engagement , technical delivery leadership , and data management expertise to meet scope, schedule, budget, and quality objectives.What you’ll doClient Engagement & Stakeholder Management- Serve as primary delivery contact for large clients; translate business goals into delivery plans and measurable outcomes.- Anticipate challenges, propose options, and align decisions with client expectations.- Provide crisp, timely status, risk, and variance reporting to client and internal leadership.- Manage revenue assurance and participate in account mining and growth.Delivery Leadership- Lead end to end technical delivery across multiple concurrent data and analytics initiatives (solutioning, design, development, and release).- Build executable plans (scope, milestones, budgets), track progress, manage dependencies, and drive on time, on budget outcomes.- Proactively identify risks/issues and implement corrective actions to protect timelines and quality.People leadership- Lead and mentor project leads, managers, data engineers, and analysts; ensure effective staffing and utilization across programs.- Foster a culture of collaboration, learning, and continuous improvement.Technical & Delivery Excellence- Leverage strong data management experience to guide technical choices; remove blockers via hands on expertise or by orchestrating internal/external SMEs.- Institutionalize best practices for Agile delivery, quality assurance, and engineering hygiene.- Stay current with Big Data, Cloud, Analytics, and AI advancements; champion improvements that lift delivery efficiency and client satisfaction.What you’ll bringCore experience- 18+ years in IT services with 10+ years focused on Big Data, Cloud, and Analytics across client servicing, data management, analytics, and AI.- Proven track record running large, complex, multistakeholder programs to completion.- Excellent leadership, communication, and stakeholder management skills; strong critical thinking and decision making under pressure.Methods & tools- Working mastery of delivery frameworks and tooling (e.g., Agile/Scrum; PMP or equivalent).- Practical knowledge of one or more major clouds (GCP/Azure/AWS) and modern data platforms (e.g., Snowflake, Databricks) is highly advantageous.- Ability to translate business requirements into technical roadmaps and measurable KPIs.Education & certifications- Bachelor's degree in computer science, IT, or related field.- Relevant certifications in Big Data, Cloud (GCP/Azure/AWS), Snowflake, Databricks, and/or Project Management preferred.Why this roleBest in Industry Compensation and Growth ProspectsHigh impact ownership across marquee, data intensive programs; opportunity to shape delivery practices and mentor a high performing team while partnering closely with enterprise clients.How to ApplyShare your resume/CV to with a title “SDM-Mumbai” and a brief note highlighting two largescale data platform deliveries you led and the business outcomes achieved.