Digital Support Expert

2 weeks ago


kurnool, India beBeeCustomer Full time

Fulfill your potential in the field of 3D digital solutions.MEDIT offers a platform based on patented technology for collaborative workflows between dental clinics and labs.The company has over 47,000 units installed across 101 countries.CX Specialist RoleThis role involves providing technical and customer support for products, attending events, updating support materials, and interacting with customers online and in person.Handle service tickets via email, live chat, remote support, and phone calls for assigned regions.Process English tickets from India, Southeast Asia, CIS regions.Support dental events and visits to local dealers.Create and update troubleshooting guides.Monitor and respond to inquiries on Facebook (in Russian and English).RequirementsExperience using Zendesk.Experience with SAP ERP systems.Basic understanding of IT infrastructure and hardware, with troubleshooting abilities.Experience in digital dentistry, CAD/CAM, or the dental industry.Over 3 years of experience in a B2B business.



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