Digital Transformation Leader

5 days ago


pune, India beBeeCustomerCentric Full time

Leadership Role OverviewThe Head of Digital Collections is a senior leadership position responsible for developing and executing the digital strategy for credit card collections across various platforms.This individual will drive a customer-centric approach to maximize recovery rates, significantly reduce costs associated with collections, and ensure an empathetic, compliant, and best-in-class customer experience through digital channels.Define Strategic Roadmap: Develop and champion a comprehensive strategic roadmap for digital collections that aligns with business objectives.P&L Management: Own the collection targets for all digital channels, focusing on maximizing resolution rates, reducing write-offs, and driving operational efficiency to lower overall costs.Technology Innovation:Platform Deployment: Lead the evaluation, selection, and implementation of next-generation digital collection technologies that enhance the customer experience and drive business results.Self-Service Automation: Drive the development of intelligent self-service platforms that offer personalized and flexible repayment options, negotiation tools, and financial literacy resources.Data Analytics: Utilize predictive analytics and machine learning to determine the optimal digital channel, messaging, and timing for each delinquent cardholder, resulting in improved customer outcomes and reduced costs.



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