Genpact | International Voice Process
1 day ago
Inviting applications for the role of Customer Support profile
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer
Responsibilities
- Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
- Identify and resolve unidentified cash and lead end to end process of Cash applications.
- Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
- Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
- Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
- Solving Customer related queries.
- Kindly browse about OTC meaning, Cycle, Collection, Invoice Process.
KINDLY REVERT ON THE MAIL FOR YOUR PRESENCE IN INTERVIEW
Qualifications we seek in you
Minimum qualifications
- Graduate
- Meaningful Experience
Preferred qualifications
- Excellent English language skills (verbal and written)
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