Quality Analyst
1 day ago
Who are we, you ask? At Interview Kickstart (IK), we help candidates succeed in their toughest technical interviews for top companies like Google, Facebook, Netflix, and more. We provide intensive prep courses led by current and former hiring managers at these top tech companies. Since our inception, we’ve successfully trained over 25,000 engineers, helping them achieve their career goals.About the RoleWe are looking for an AM - Quality and Sales Enablement, who can elevate sales quality and learner experience in a fast-paced EdTech environment.This role will drive end-to-end quality governance—spanning call audits, consultative sales feedback, training enablement, and data-backed performance improvement.You’ll work closely with Sales, Training, and Operations teams to enhance conversions, compliance, and customer satisfaction by embedding excellence into every learner interaction.Sales Call Quality & Process ExcellenceConduct end-to-end audits of inbound and outbound sales calls to ensure adherence to consultative sales frameworks and organizational standards.Identify and analyze quality gaps through root cause analysis (RCA) and drive corrective actions with sales managers.Facilitate interactive sessions such as role-plays, group discussions, and scenario-based learning to build confidence and sales acumen.Lead Audit the Auditor (ATA) programs and Zero Tolerance Policies (ZTP) to strengthen compliance and scoring consistency.Partner with the product and training teams to refine sales narratives, pitch frameworks, and objection-handling strategies based on audit insights.Sales EnablementFacilitate mock sales, calibration sessions, and one-on-one Coaching to improve product knowledge and communication quality.Data-Driven Quality ReportingDevelop and maintain QA dashboards to track conversion-linked quality metrics.Audit CRM hygiene (HubSpot) to ensure data accuracy across the learner journey.Present monthly and quarterly review reports highlighting audit outcomes, CSAT trends, and actionable insights for leadership.Assess participants’ learning through mock sales pitches, quizzes, and practical exercises.Provide constructive feedback and actionable guidance to improve individual performance.Stay informed about industry trends and modern training techniques to continuously enhance the training process.
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Quality Analyst
4 weeks ago
bangalore, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Analyst
3 days ago
bangalore, India Natwest Group Full timeJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
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Quality Assurance Analyst
2 weeks ago
bangalore, India CareerUS Solutions Full timeQuality Assurance (QA) Analyst – Job DescriptionPosition SummaryThe Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality.Key...
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Call Quality Analyst
3 days ago
bangalore, India Vatatree Consulting Full timeJob Description The Call Quality Analyst is responsible for evaluating the quality of customer interaction. This role involves monitoring and assessing inbound and outbound calls to ensure that customer service representatives are meeting the company's standards of performance and customer satisfaction. The analyst provides feedback, coaching, and actionable...
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Quality Assurance Analyst
2 weeks ago
bangalore, India CareerUS Solutions Full timeQuality Assurance (QA) Analyst – Job Description Position Summary The Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality....
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Quality Analyst
2 weeks ago
bangalore, India Leap Full timeAbout the role: We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency. Charter of the role will include: Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft...
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Quality Analyst
1 week ago
bangalore, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across...
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Quality Analyst
4 days ago
bangalore, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
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Quality Analyst
3 days ago
bangalore, India TLC DigiTech Pvt. Ltd. Full timeDesignation : Quality Analyst Cum Training Location : Jasola District Centre, Delhi Company Website : Key Responsibilities: Design, develop and conduct product, process, and sales training. Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging. Conduct soft skills training with a focus on English...
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Manual Quality Analyst
6 days ago
bangalore, India CAI Full timeManual Quality AnalystReq number:R6270Employment type:Full timeWorksite flexibility:RemoteWho we areCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a...
