Call Quality Analyst

About the role: We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency. Charter of the role will include: Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft...

Designation : Quality Analyst Cum Training Location : Jasola District Centre, Delhi Company Website : Key Responsibilities: Design, develop and conduct product, process, and sales training. Create a continuous learning plan to train sales teams on power talking lines, managing scripts and brand messaging. Conduct soft skills training with a focus on English...

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. Call Monitoring and Evaluation Monitor live...

Quality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...

Join us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. KEY RESPONSIBILITIES: Call Monitoring and...

The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency.KEY RESPONSIBILITIES:Call Monitoring and...

Quality Assurance (QA) Analyst – Job DescriptionPosition SummaryThe Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality.Key...

Quality Assurance (QA) Analyst – Job Description Position Summary The Quality Assurance Analyst is responsible for testing software applications, identifying defects, and ensuring high-quality deliverables. The role involves creating test plans, executing test cases, documenting results, and collaborating with development teams to improve product quality....

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