ukg application support analyst

UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANTJOB ID: 23950Location: IndiaAt Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.ROLE OVERVIEWThe UKG Application Support Analyst / Associate Consultant will be responsible for day-to-day support of UKG applications, including issue resolution, system configuration, and user enablement. This role will serve as both a technical and functional resource, ensuring that system performance, user adoption, and overall satisfaction with UKG solutions remain high.WHAT YOU GET TO DO Application SupportProvide frontline support for UKG applications, including timekeeping, scheduling, payroll, and workforce management modules.Troubleshoot and resolve incidents, escalating to senior analysts or vendors when necessary.Monitor system performance and proactively address potential issues.Configuration & MaintenanceAssist with configuration changes and system updates to meet evolving business needs.Support testing of upgrades, patches, and integrations to ensure system reliability.Maintain accurate documentation of configurations, processes, and known issues.User Support & TrainingServe as a resource for end-users, providing guidance and "how-to" support for UKG features.Develop knowledge articles, quick reference guides, and training content to improve adoption.Identify recurring user challenges and recommend process or system improvements.CollaborationPartner with HR, IT, and operations teams to align application support with organizational objectives.Collaborate with vendors and consultants to resolve complex issues and optimize system use. WHAT YOU BRINGEducation & ExperienceBachelor's degree in Information Systems, HR Technology, or related field (or equivalent experience).1–3 years of experience in application support, HRIS, or workforce management systems.Direct exposure to UKG (Kronos, Workforce Dimensions, or Workforce Central) is preferred.Technical & Functional SkillsFamiliarity with HR, payroll, or workforce management processes.Strong troubleshooting and analytical skills.Ability to support configuration changes, testing, and system documentation.Soft SkillsStrong communication and customer service orientation.Detail-oriented with excellent organizational skills.Eagerness to learn and grow into more advanced HRIS or consulting roles.Must be able to work for a US based company without requiring visa sponsorship.MORE ABOUT WIMMER SOLUTIONSWimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit http://wimmersolutions.com/careers and talk to a recruiter today.